While the bizologie authors all exhibit a weakness for Coach handbags, this entry is not a game of guess your clients’ income by who’s not wearing a fake. Recently I had an excellent interaction in a Coach boutique which I visited to exchange a bag, and the sales associates referenced an online consumer forum multiple times during my time there, e.g. “Oh I think the talked about this color on The Purse Forum. They’re major enthusiasts on The Purse Forum. They’re way ahead of the game on The Purse Forum”. This intrigued me, so the next day I visited TPF and found a market research gold mine.
Now when most people use the term gold mine, they mean “everything I wanted in one spot.” That’s more likely the other gold analogy, the one involving pots and rainbows. TPF, in terms of business research, comes across as a literal gold mine, with a lot of nonrelevant (to business researchers that is) information to be found throughout, and the occasional vein of free-focus-group-qualitative-information-gold. These are serious Coach connoisseurs who are not only giving impromptu product reviews, but also candidly answering topics like: “Do you no longer like Coach? If, so, then why?” (Answer: Lots of them move on to higher price point brands like Hermes or LV). Or, “For those who own more than a handful of Coach bags, why do you buy? (Answer: Thrill of the hunt; they often re-sell their stash on ebay and purchase their new must have).
Obviously one could create an account, insinuate themselves into the forum’s culture, and ask incognito questions. And obviously the Coach employees are monitoring TPF, which begs the question of precisely who starts some of these more probing threads. Hence TPF (which also discusses scads of other handbag brands and other luxury goods) and other comparable consumer forums are definitely something to consider for people doing qualitative-type business research, especially for the aforementioned luxury/consumer goods. So long as the researcher is respectful of that community’s enthusiasm and expertise, they might find themselves a gold nugget or two.